1. Identity and Main Address of the Responsible Party
Chilo Chill, S.A. de C.V. and its affiliates/subsidiaries (referred to as "ChiloChill") operate from Carretera Corredor Isla Cerralvo km 10, El Sargento, 23232. The company oversees personal data collection and processing related to guest accommodations.
2. Personal Data
Data Categories Collected
ChiloChill obtains the following information: name, surname, birth date, gender, address, phone numbers, email, social network profiles, interests, age range, taxpayer registry number, marital status, occupation, nationality, vehicle license plate, company details, job position, payment methods, card data, and device information including IP addresses and geolocation via Wi-Fi networks.
The company does not collect sensitive personal data as defined by Mexican data protection law. Credit card data is obtained solely for reservations and billing.
Collection Methods
Direct Collection:
- In-person at facilities via forms and check-in processes
- Through the website https://www.chilochill.com
- Via telephone and electronic communications
- During Wi-Fi usage on hotel networks
- Through satisfaction surveys and promotion subscriptions
Indirect Collection:
- Through travel agencies and third-party database providers
Cookies and Web Beacons
A cookie is a data file stored on your device enabling information exchange between the website and browser. Web beacons are visible or hidden images tracking user behavior and collecting origin IP, browser type, operating system, and access times.
Users can adjust browser settings to manage cookies. The site uses Google Analytics for activity tracking.
3. Purpose
Necessary Purposes
- Maintaining guest records and identification for service delivery
- Verifying identity and information accuracy
- Contacting guests for transaction completion, reservations, personalized services, promotions, system updates, or emergencies
- Obtaining billing data when required
- Processing physical and online reservations
- Using credit card data as reservation guarantee only
- Assessing service quality and guest needs
- Complying with internal policies and legal obligations
- Handling complaints and authority requirements
- Protecting ChiloChill's interests and rights
Additional Purposes
- Creating personal profiles for notifications, loyalty programs, and event invitations
- Enrolling guests in contests, raffles, and promotions with tailored communications
- Conducting online surveys and satisfaction questionnaires
- Sending personalized advertising and marketing communications
- Anonymously sharing statistical information with business partners for targeted advertising
4. Consent to Processing Personal Data
Providing personal data implies implicit consent unless guests explicitly object before submission. Guests may decline providing specific data or refuse particular uses.
Withdrawing Consent
To withdraw authorization, send an email to media@chilochill.com with official identification, or mail a signed letter with a copy of valid photo ID to ChiloChill's address.
5. Personal Data Transfers
- Authority Communications: Personal data may be disclosed to competent authorities per applicable legislation.
- Service Providers: Data transfers to website support providers like Google Analytics.
- Marketing Services: Transfers to advertising providers for email hosting and advertisement generation.
6. ARCO Rights
Under Mexican data protection law, individuals possess the following rights:
- Access: Obtain personal data held and treatment conditions information.
- Rectification: Correct inaccurate or incomplete personal data.
- Cancellation: Request data deletion when processing violates legal principles.
- Objection: Challenge data processing for specific purposes with legitimate cause.
7. Personal Data Department
Chilo Chill, S.A. de C.V.
Carretera Corredor Isla Cerralvo km 10
La Ventana, C.P. 23232, Baja California Sur
media@chilochill.com
8. Security of Personal Data
ChiloChill maintains physical, organizational, administrative, and technical security measures preventing loss, misuse, alteration, or illegal disclosure. The website employs SSL security encryption.
Violations may be reported to INAI (National Institute for Transparency, Access to Information and Personal Data Protection).
9. Modifications to Privacy Notice
ChiloChill reserves the right to modify this notice to reflect regulatory changes or internal policy updates. Modifications appear via establishment announcements, website updates, or email notification.
Last updated: October 2021
